I've backed the Kickstarter, what should I do now?
BackerKit is now open to take shipping fees, which depend on your country of residence and the weight of your package. We’ll notify backers when these are due, so that you have time to make your payment and get your shipment as soon as possible!
Last updated: April 15, 2019 04:00
I missed the Kickstarter, how can I get hold of the products? What do I need to play?
We are now open to take pre-orders, which means you can still order items and receive them once we have them in the warehouse. The advantage of ordering via this method is that you get a discount from what you’ll see in retail after we launch there.
The only thing you need to play is the Corebook, which you can buy in PDF or physical form! We sell dice, which are also needed to play, but you can buy four sided dice from your nearest games & hobby store if you prefer.
Last updated: April 15, 2019 04:13
How can I follow y'all?
We are in Twitter @Araukana1, Instagram (@nibiru_rpg) and Facebook (/NibiruRPG).
Last updated: April 15, 2019 04:15
I have other questions not covered above!
Send me an e-mail to [email protected]! I’ll reply pretty quickly, and it will be easier to give a precise response in this way :)
Last updated: April 15, 2019 04:17
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.